Privacy Policy

Effective Date: 2025.01.01
Last Updated: 2025.07.01

1. Introduction

Welcome to MB Wargamer (“we”, “our”, or “us”).
We are committed to protecting your personal data and respecting your privacy in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://vtes.lt, purchase event tickets, or participate in our events.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

MB Wargamer

Company code 305638789
EU VAT: LT100013455814
IBAN LT477300010165045389, AB Swedbank


🏢 Address: Šv. Stepono 5, Vilnius, Lithuania 01139
📧 Email: privacy@wargamer.lt
🌐 Website: www.wargamer.lt

If you have any questions about this Policy or how we process your data, please contact us at the above email address.

3. What Personal Data We Collect

a. Data You Provide Voluntarily

We may collect and process the following personal data that you provide directly:

  • Name and surname

  • Email address

  • Phone number

  • Billing and payment information (processed securely by third-party payment providers)

  • Communication content (e.g., customer service messages or emails)

b. Data Collected Automatically

When you visit our website, we automatically collect:

  • IP address and general location (city/region)

  • Browser type and version

  • Device type and operating system

  • Pages visited, duration of visit, and interaction data

  • Cookies and similar technologies (see Section 8)

c. Data from Third Parties

We may receive limited personal data from third-party platforms (e.g., Stripe, PayPal, Eventbrite) to confirm and manage your ticket purchase or payment.

4. Legal Basis for Processing

We process your personal data on the following legal bases (as defined by Article 6 GDPR):

Purpose Legal Basis
Processing and fulfilling ticket orders Performance of a contract (Art. 6(1)(b))
Sending order confirmations and updates Performance of a contract (Art. 6(1)(b))
Providing customer support Legitimate interest (Art. 6(1)(f))
Sending marketing communications (with your consent) Consent (Art. 6(1)(a))
Complying with accounting, tax, and legal obligations Legal obligation (Art. 6(1)(c))
Website security and analytics Legitimate interest (Art. 6(1)(f))

You may withdraw your consent at any time by contacting us on privacy@wargamer.lt

5. How We Use Your Personal Data

We use your information to:

  • Process ticket purchases and event registrations

  • Send you booking confirmations, event details, and updates

  • Provide customer assistance and technical support

  • Improve our website, services, and event experiences

  • Maintain records for tax and compliance purposes

We do not use your data for automated decision-making or profiling.

6. How We Share Your Data

We only share your personal data where necessary and always under GDPR-compliant terms.
This may include sharing with:

  • Payment processors (e.g., Stripe, PayPal)

  • IT, hosting

  • Legal or public authorities, if required by law

All third parties process your data only on our instructions and are subject to strict confidentiality and data protection obligations.

We never sell or rent your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Ticket and transaction records: up to 3 years, for tax and accounting compliance

When the retention period expires, data is securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, enhance functionality, and analyze traffic.

Cookies may be categorized as:

  • Essential cookies: Required for site functionality and ticket checkout

  • Analytics cookies: Help us understand site performance (e.g., Google Analytics)

You can manage or disable cookies in your browser settings at any time.
For detailed information, please see our [Cookie Policy].

9. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), such transfers will only occur where:

  • The European Commission has deemed the destination country to provide an adequate level of data protection; or

  • We have implemented appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access – Obtain a copy of your personal data

  • Right to rectification – Correct inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”) – Request deletion of your data

  • Right to restriction – Limit how your data is processed

  • Right to data portability – Receive your data in a structured, machine-readable format

  • Right to object – Object to processing based on legitimate interests or direct marketing

  • Right to withdraw consent – Withdraw consent at any time (for processing based on consent)

To exercise your rights, please contact us at privacy@wargamer.lt 
We will respond within one month of receiving your request, as required by the GDPR.

You also have the right to lodge a complaint with your national Data Protection Authority (DPA).
A list of EU supervisory authorities is available here:
https://edpb.europa.eu/about-edpb/board/members_en

11. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
These include:

  • Secure Sockets Layer (SSL) encryption

  • Restricted internal access to personal data

  • Secure payment gateways

  • Regular system monitoring and updates

While we take all reasonable precautions, no online service is entirely risk-free. You share data with us at your own discretion.

12. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes.
The updated version will be posted on our website with a new “Last Updated” date.
We encourage you to review this Policy periodically.